Mentoring and support

One-on-one mentoring

• Regular check-ins with a dedicated field officer or mentor
• Mediation services to help fix problems at work and build better relationships
• Support for mental health, bullying, harassment, and financial stress
• Guidance on balancing work, training, and personal commitments
• Referrals to specialist organisations for more support

Tailored Support Plan (TSP)

• Together with your mentor, you will develop a Tailored Support Plan (TSP) that maps out the assistance you’ll receive

Capability and career assessments

• Pre-apprenticeship assessments to check skills and career suitability
• Tailored advice on how to strengthen areas where you may need extra support

Wraparound support services

We provide additional assistance for apprentices who may face unique challenges, including:

• Women in trades — encouraging diversity in traditionally male-dominated industries
• First Nations apprentices — culturally appropriate mentoring and support
• Apprentices with a disability — extra learning and workplace support options
• Regional and remote apprentices — additional help to stay connected and supported

Peer support and networking

• Opportunities to connect with other apprentices through peer groups or workshops
• Learn from shared experiences and build your support network

Study and skills support

• Tips and resources for study skills, time management, and balancing training with work
• Access to literacy, numeracy, and digital support

Wellbeing and mental health

• Wellbeing check-ins as part of our mentoring program
• Connections to professional counselling or mental health support services if needed

Flexible learning and recognition of prior learning

• Options for blended learning (online + in-person) where available
• Recognition of Prior Learning (RPL), so your past experience can count towards your qualification

Focus on retention and completion

• Ongoing engagement between you, your employer, and your training provider
• Early intervention if issues arise, so small challenges don’t become big problems
• Programs designed to help you finish your apprenticeship and step into a secure career

Support for tools and equipment

• Guidance on accessing allowances or subsidies for tools, uniforms, or safety gear if required

Employer education

• Helping employers understand best practices for supporting apprentices
• Resources to create safe, inclusive, and supportive workplaces that set you up for success